The following constitutes the entire agreement between the individual subscriber, hereby referred to as “Customer” and S.V.EMERGENCY ANGEL LTD, hereby referred to as “Emergency Angel.”


  1. AGREEMENT: The Customer hereby agrees to pay Emergency Angel a monthly fee plus applicable taxes for monitoring service. The monitoring service shall automatically renew for an additional 30 days unless the Customer provides a notice to Emergency Angel 30 prior to cancelling the monitoring service. The Customer personally guarantees monitoring service payments. Emergency Angel reserves the right to adjust prices to reflect changes in costs without prior consent of the Customer. Emergency Angel will do its best to advise its Customer of any changes in fee structure.
  2. TERM: The term of this agreement is for the initial term beginning on the activation date and will be automatically renewed on a monthly basis. Either party may terminate this agreement upon 30 days’ notice.
  3. EMERGENCY ANGEL DUTIES: Emergency Angel will use reasonable commercial efforts to monitor the equipment or have it monitored through a third party 24 hours a day and 7 days a week. If Emergency Angel receives a signal from the equipment it will use its reasonable commercial efforts to notify the appropriate emergency response contact as designated by the Customer.
  4. CUSTOMER DUTIES: The Customer will immediately notify Emergency Angel of any problems with the equipment and test it on a monthly basis by triggering the emergency response unit. It is the sole responsibility of the Customer to inspect and maintain the device itself. The Customer shall also notify Emergency Angel of any change in telephone number, address, medication or any health related matter. The Customer acknowledges that all information gathered is held in confidence according to Emergency Angel privacy policy.
  5. LIMITATIONS: Emergency Angel relies on telephone lines to receive signals from the equipment to the emergency call center services. If there are any problems with the telephone network or the customer’s line, Emergency Angel will not be able to monitor the equipment and will not be aware that assistance is required. While these problems exist, Emergency Angel would have no means or obligation to perform its services. If the line is in use during an emergency situation, the Customer acknowledges that the emergency response center will be unable to contact the Customer through the two way voice consoled.
  6. FINES & FEES: Following a false alarm, regardless of the reasons, it is the Customer’s responsibility to pay all fines and fees imposed by a hospital, police force or any other agency.
  7. FORCED ENTRY: The Customer understands that if emergency response units are sent to the location from which an emergency signal has been received, forced may be required to respond appropriately to the emergency situation. The Customer shall indemnify and hold harmless any party involved in such an occurrence under any and all circumstances including section 10 of this agreement.
  8. PRE-AUTHORIZED PAYMENT: Emergency Angel is hereby authorized to periodically draw payments under its pre-authorized payment plan from the bank account information obtained from the sample cheque sent to Emergency Angel to cover all amounts due under this agreement. The Customer agrees to notify Emergency Angel of any change in banking information and/or ownership.
  9. CREDIT CARD PAYMENTS: Emergency Angel is hereby authorized to periodically draw payments under its pre-authorized payment plan from the Credit Card account specified to Emergency Angel representative to cover all amounts due under this agreement. The Customer agrees to notify Emergency Angel of any change in credit card information and/or expiry date.
  10. NO LIABILITY, INDEMNITY: Emergency Angel is not liable whatsoever for any damages including without limitation any personal injury, property damages, loss of business, or incidental or consequential damages caused by or related to the equipment, its manufacture, installation, functioning or operation. You agree to indemnify us against and shall protect us from all loss, costs, liabilities, claims, legal proceedings and expenses arising in connection with this agreement, the equipment, the manufacture, selection, purchase, ownership, delivery, installation, possession, use, monitoring, maintenance, loss or return of the equipment, taxes, the equipment’s infringement of any patent, industrial or intellectual property rights, any default or the exercise by us of our rights hereunder. The Customer hereby waives any right of subrogation any insurance carrier may have against alarm company. The Customer hereby acknowledges that any temporary disruption in the above-mentioned services caused by acts of God, government regulation or catastrophe is completely beyond the control of Emergency Angel that supply of such services may not resume for an undisclosed period of time. Emergency Angel are not responsible, and will not be held accountable for delays in response time between the Emergency Response Center and local emergency services and/or any failure to contact local emergency services for any reason whatsoever.
  11. DEFAULT AND/OR TERMINATION: In case of default and/or termination by the Customer in respect to the terms of the current agreement, the company may unilaterally put an end to the contract and claim further damages to the extent of all fees due to the end of the current term and any terms already renewed, as well as any i. Late payments will incur interest charges of 2% monthly. Any pre-authorized payments, credit card payments or cheques returned for any reason will be billed at 10 euro per incident.
  12. REPRESENTATIONS AND WARRANTES: Customer acknowledges that Emergency Angel is acting strictly as a reseller of equipment for the manufacturer. All products include manufacturer warranties as described by the manufacturer, and are subject to terms and conditions as outlined by the manufacturer unless otherwise indicated. Batteries are not covered under these warranties.
  13. MISCELLANEOUS: The parties agree to have this contact drafted in the English or Greek language. The parties further agree that the laws of Cyprus shall be the governing laws with respect to this agreement. All funds referred to in this agreement are in euros. This agreement constitutes the entire agreement between the Customer and Emergency Angel.


Customer hereby acknowledges having read the terms and conditions of this agreement, which are set forth on this page. Such acknowledgement is conclusively evidenced by the Customer activating the Emergency Angel Monitoring service. The Customer hereby acknowledges delivery of the Emergency Angel unit and confirms that the equipment has been inspected, is in good condition, and is totally fit5 for its intended purposes and is in all respects as represented.






Leoforos Strovolou 78D-E
Strovolos, Nicosia, Cyprus

Legal Address: 13 Ioanni Koletti
Strovolos, Nicosia, Cyprus

Tel. 70001011
International Tel. +357 22509758
Fax. +357 22509750
Email. info@emergencyangel.net

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