Regulation on the protection of natural persons with regard to the processing of personal data (679/2016) approved by the European Parliament at the beginning of 2016, has been implemented as of 25 May 2018. Company S.V EMERGENCY ANGEL LTD is informing their customers of their rights. For implementation purposes of Regulation 679/2016, the Cyprus House of Representatives voted the Law on the Protection of Natural Persons With Regard to the Processing of Personal Data and for the Free Movement of Such Data of 2018(125(1)/2018) entered into force on 31/07/2018.
What is personal data?
The notification of your personal data to the S.V.EMERGENCY ANGEL LTD is necessary for the services offered by the company.
All measures necessary to protect your personal data and ensuring confidentiality are being taken. Sensitive personal data regarding your health will be processed only by authorized people who are professional and are bound by a duty of confidentiality due to a professional code of ethics.
Your personal data may be given to the employees of our company, the telephone operators working at the emergency call center, the Data Protection Officer of our company or to medical, paramedical personnel as well as to security forces (for example personnel on ambulances, medical staff, police, fire service) in order to properly deal with cases regarding you.
Moreover, we may use and make known the personal data in this document if we are obliged to do so, to our lawyers for the defense of the company’s interests based on the current legislation or in the case of a judicial decision.
All telephone calls with the call center will be recorded for quality and service improvement purposes.
RIGHTS OF NATURAL PERSONS AND HOW THEY CAN EXERCISE THESE RIGHTS
You have the right to:
To exercise your rights you should contact the company by email at email@example.com. We will try to respond to your request without undue delay and at the latest within four weeks from the receipt of your written request. You may be charged if your request is excessive or unfounded according to law.
For any complaints regarding the use of your personal data by our Company, please send details of your complaint to firstname.lastname@example.org
Moreover you have the right to submit a complaint to the Office of the Commissioner for Personal Data Protection at email@example.com.
DATA PROTECTION OFFICER – COMMUNICATION
S.V.EMERGENCY ANGEL LTD (Η.Ε 383681), Nicosia, Cyprus, is the Data Protection Officer.
If you have any questions regarding personal data, please contact the Data Protection Officer: